Frequently Asked Questions About Billing:
I received my bill today and it shows a past due balance. I know that I paid; I sent a check/Money order by mail?
We’ve likely processed the next month’s billing before we received your payment. You can check your account activity and current balances any time by signing into your online account. Select Services, Resident Login, and select Login Now or click HERE and use your security code shown on your bill to initiate your account.
How do I check my account balance?
You can check your account activity any time by signing up for an account. Select Services, Resident Login, use your security code to create an account.
How do I sign up for Autopay?
Sign in to your account and Select My account on the top right corner. In your account page you can select Autopay. This will take you to a page where you can select on or off. If you select ON you will be automatically charged each month for the amount you are billed. If you select OFF you will not be automatically charged. Your automatic charge will process 5 days before the due date.
I would like to pay my bill at a later date than it is due and not be charged a late fee
Submeter Solutions is not authorized by the property management to make any special arrangements for payments. Please contact your property manager regarding these matters.
I’ve tried to sign in and it says my account is Deactivated and to contact Customer Service.
Accounts are deactivated if there is no activity for 90 days or more. You can contact the Submeter Solutions Billing Department Billing@submetersolutions.com to reactivate your account. Please include your name and address to help us locate your account.
I need to update my mailing address.
You can contact the Submeter Solutions Billing Department Billing@submetersolutions.com to make changes to your address. Please include your name, current mailing address and the updated address.
What is the billing fee?
The billing fee is a contractual monthly processing fee that has been negotiated with property management and covers the cost of preparing, producing, and mailing your monthly utility bill and processing payment services